Returns & Exchanges
Returns
It is important to contact us first before initiating a return. You can initiate a return for new and unopened items within 14 days of delivery. You will need to return the items in their new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery. If the return is a result of our error or defective product, we will refund the full cost of the merchandise.
Return shipping cost
The customer is solely responsible for shipping any returned product to DecalXtreme.
DecalXtreme does not pay for the return shipping of any defective item, but we will mail a replacement to the shipping address specified in your account at no additional charge once the returned merchandise is received.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all and still have not received your refund yet, please contact us at support@decalxtreme.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@decalxtreme.com or simply use our contact page.
If we have sent you the wrong item, please contact us so we can make it right! Unfortunately, we are not responsible for incorrectly placed orders.